Web sites come in many shapes and sizes, from simple brochureware to fully dynamic, commerce-enabled online systems. Our portfolio spans the entire spectrum.

This experience, combined with our knowledge of the many disciplines that contribute to a successful web strategy, makes us an excellent choice as your web development partner.

web site design

Web site visitors often base their first impressions of your company on your site's design. A good design provides visitors with an incentive to spend time at your site. A bad design is not just ineffective, it impacts negatively on your brand and reputation.

Our design service blends graphic and technical design with useability and business analysis to ensure your site looks good, works well and fulfils its purpose. We keep up to date with technology, strategy and useability research in order to ensure that our clients receive the best possible web site solutions.

See our portfolio for examples of past web site design projects.

content management

Web site visitors expect your content to be current; poorly maintained sites are associated with companies that have poor levels of customer service. However, the resources required to keep content up to date are often not available in-house to smaller companies.

Our content management services can provide you with the resources to ensure your web site's content stays up-to-date. We provide pro-active maintenance or on-demand services, and alternatively, can develop a publishing system that lets you maintain your site's content in-house.

Clients who have taken advantage of our content management services include STM, Planet Ark, Solution 6, Malaysia Airlines, and the Australian Graduate School of Management.

web-based sales and payments

For many companies, the Internet presents an additional channel for the distribution of goods and services. It also allows clients to place orders or make account payments at any time of day or night.

The marketplace offers a wide range of solutions to take advantage of these opportunities and we can tailor one to fit your requirements and budget.

Clients who have taken advantage of our web-based sales and payments services include The Leadlight Workshop, Norweigian Capricorn Line, the Sydney Gay & Lesbian Mardi Gras, and Mercer Cullen Egan Dell.

content development

Writing for the web calls for a slightly different approach from writing for other media. Users read from the screen differently from the way they read print. They also have a different motivation for visiting a web site than for browsing other marketing materials.

Our content development service ensures that the information presented by your web site is appropriate and effective. We can work from your current marketing material or develop content from scratch.

Clients who have taken advantage of our content development service include Spruson & Ferguson and the Pitcairn Descendants Society.

search engine optimisation

Most first-time visitors to your web site will have been referred by a search engine. So ensuring that a strategy is in place to get the best search results for your site is an important part of its development.

Web sites developed by us are optimised as a standard part of our quality assurance process, but for companies that already have a web site in place our optimisation services can ensure your site is "search engine friendly" and ranks well in search results.

The Internet powers applications that can be of real value to business. Many traditional "hands-on" services can be integrated with the Internet, creating new channels of communication and collaboration. Web-based applications provide opportunities for business to work in new ways — decreasing costs and increasing value.

However, "technology for technology's sake" generally won't provide solutions to business problems. You need to be able to quantify the return on investment that specific web applications will bring to your business.

Commonly-implemented applications assist business in dealing with customers, streamlining internal processes, and managing business information. Our application development services provide cost-effective, fully-managed solutions in each of these areas.

customer relationship management

At a general level, customer relationship management (CRM) is a strategy that supports a company's interactions with current and potential customers. CRM is a broad concept, involving both web-based and "real-world" tools. It aims to maximise customer satisfaction, decrease the cost of attracting new customers to a business, and increase sales.

CRM strategies commonly applied to the Internet include email newsletters, email discussion lists, web-based discussion boards and web site personalisation. Each of these strategies aims to increase sales, decrease the cost of customer support, increase your company's brand awareness and create a positive initial relationship with potential customers.

We provide cost-effective, fully-managed CRM strategies and consulting services to determine the best approach for your company.

Clients who have taken advantage of our CRM solutions include Cheeky Food Group and the National Office for the Information Economy.

workflow automation systems

Just as CRM strategies support interactions with your clients, workflow automation systems support the interactions that occur internally — decreasing costs and increasing productivity.

Workflows that can be made more efficient through automation include invoicing, document review and approval, project management and scheduling. Our workflow automation solutions are based on Internet technologies that are open-standard, scalable and robust.

We tailor solutions to your specific workflow and develop technology that can be either fully-managed by us or deployed on your own network.

Clients who have taken advantage of our workflow system solutions include Sparke Helmore and Telstra.

shared networks

Shared networks, often called "intranets" and "extrawebs", are systems that improve collaboration and information sharing between your staff, business partners and customers.

Digital libraries, work-in-progress review systems, and client support systems are common implementations of shared network technology. Our shared network solutions are based on Internet technologies that are open-standard, scalable and robust.

We tailor solutions to your specific requirements and develop technology that can be either fully-managed by us or deployed on your own network.

Clients who have taken advantage of our shared network solutions include the The Hiser Group, Serco Asia-Pacific, the Association of Superannuation Funds of Australia, and Optimedia.